Requests made via our various contact forms by visitors of the website are subject to the processing of personal data.
PURPOSE OF DATA PROCESSING
Purposes
The processing of personal data covers the management of requests made via the site contact.
It enables https://www.trainardeche.fr the receipt of your request (claim) and the management of the follow up.
Legal Basis
Data covered
Category of processed data
- Identity (name, company, position)
- Contact information (email address and number of phone)
- Date and purpose of the request
- Follow up on the outcome of the claim
Accuracy of automated decision
Mandatory data collection
The contact form provides for a mandatory data collection, essential for the proper consideration of the request
Accuracy of automated decision
PERSONS COVERED
The processing of data for people wishing to contact SNC CHEMIN DE FER DU VIVARAIS for any type of request, commercial or not.
RECIPIENTS OF THE DATA
Categories of recipients
Are recipients of the data:
- In the first place, the customer services department of SNC CHEMIN DE FER DU VIVARAIS.
- Alternatively, this is applicable to other services of SNC CHEMIN DE FER DU VIVARAIS
Your data will not be disclosed to third parties without your explicit consent.
Transfers of data outside the EU
No transfer of data outside the European Union is achieved.
DURATION OF DATA RETENTION
The data is kept for 5 years from the processing of the application.
SECURITY
THE RIGHTS ON DATA ABOUT YOU
You can access and obtain a copy of the data concerning you, oppose the processing of such data, make them rectify or erase. You have a right to control the treatment of your data.
Exercise your rights
Contact DPO electronically
- Send an e-mail to contact@trainardeche.fr or make a request via our contact form.
Contact the DPO by post:
- The Data Protection Officer – Postal address:
SNC CHEMIN DE FER DU VIVARAIS A l’attention de Vincent PIOTTI Gare de Tournon Saint-Jean – Route du Grand Pont 07300 Saint Jean de Muzols
