Management of Personal Data obtained via Contact forms

Requests made via our various contact forms by visitors of the website are subject to the processing of personal data.


The processing of personal data covers the management of requests made via the site contact.

It enables the receipt of your request (claim) and the management of the follow up.

The Article 6 (1) e of the general regulation on the protection of the data (RGPD). The processing of the personal data follows the general rules on data protection and the data protection Act

Data covered

  • Identity (name, company, position)
  • Contact information (email address and number of phone)
  • Date and purpose of the request
  • Follow up on the outcome of the claim
The data is transmitted by the user of the site who wishes to be contacted by SNC CHEMIN DE FER DU VIVARAIS.

The contact form provides for a mandatory data collection, essential for the proper consideration of the request

The processing of the data does not provide for automated decision making. More info about profiling and automated decision making on this link


The processing of data for people wishing to contact SNC CHEMIN DE FER DU VIVARAIS for any type of request, commercial or not.


Are recipients of the data:

  • In the first place, the customer services department of SNC CHEMIN DE FER DU VIVARAIS.
  • Alternatively, this is applicable to other services of SNC CHEMIN DE FER DU VIVARAIS

Your data will not be disclosed to third parties without your explicit consent.

No transfer of data outside the European Union is achieved.


The data is kept for 5 years from the processing of the application.


The Internet site of SNC CHEMIN DE FER DU VIVARAIS was created with different settings to protect against hacking attempts. It is regularly updated to avoid security vulnerabilities.


You can access and obtain a copy of the data concerning you, oppose the processing of such data, make them rectify or erase. You have a right to control the treatment of your data.

The Data Protection Officer (DPO) to SNC CHEMIN DE FER DU VIVARAIS is your contact for any request to exercise your rights on the process of your data

Contact DPO electronically

  • Send an e-mail to or make a request via our contact form.

Contact the DPO by post:

  • The Data Protection Officer – Postal address:

SNC CHEMIN DE FER DU VIVARAIS A l’attention de Vincent PIOTTI Gare de Tournon Saint-Jean – Route du Grand Pont 07300 Saint Jean de Muzols

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